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Cutting Costs with AI Agents Is Impossible... Wait, Actually

A review of several real-world cases where AI implementation reduced operational costs, including failures and lessons. Examples: Klarna's AI support system backfired, Swisscom's complex agent architecture succeeded, OneDigital's HR AI savings were miscalculated, Duolingo's AI-first strategy had mixed results. Key takeaways: start with simple use cases, measure qualitative outcomes, count real savings.

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