Half the Money Goes to LLMs: How We Automated Support and Sales Chats with AI
The article tells the story of LeaderChat, a service that started as a regular online chat with human operators and was transformed in a month to use modern LLMs. The CEO, Dmitry Busov, explains that the key to success was not just implementing AI, but redesigning the automation of customer communication. As a result, the service now helps businesses automate sales and support, reducing the cost of lead handling by about tenfold while maintaining quality, and is already profitable.
OpenAI
Anthropic
Google/DeepMind
