Ontario Auditors: AI-Assisted Medical Scribes Routinely Distort Basic Facts

According to an investigation by the Auditor General of Ontario, AI tools for medical record-keeping used by physicians in the province systematically make significant factual errors. In 18 of 55 reviewed cases, auditors found inaccuracies in generated records, including fabricated symptoms, incorrect dates, medications, and even recommendations that the physician never made. Among the systems reviewed were DAX Copilot from Microsoft/Nuance, Suki AI from Suki.AI, and Robin AI from Robin Healthcare. Auditors noted that physicians often sign off on generated notes without checking them, relying on the AI. In one case, DAX Copilot attributed symptoms to a patient that the patient had not reported; in another, Suki AI incorrectly recorded a medication dosage. Although vendors claim their AI has undergone clinical trials and HIPAA certification, auditors called for mandatory real-time accuracy audits of such systems.