AutoFAQ updates digital consultant Xplain Sales

AutoFAQ announced an update to its digital consultant Xplain Sales, transforming it into a dialog AI agent that conducts sales according to a company's script and operates even outside working hours. According to AutoFAQ, the share of inquiries arriving in the evening, at night, on weekends, and holidays can reach 40% depending on the industry and business specifics. The market for dialog solutions is shifting from chatbots that answer questions to AI agents capable of guiding clients to purchase. The updated Xplain Sales uses the company's sales script and knowledge base, not only consulting but helping clients take a target action, ensuring inquiries outside working hours do not go unanswered, and businesses do not lose leads. The agent works across all text communication channels, including websites, social networks, messengers, and email, and integrates with CRM, Service Desk, and other systems, using data on product availability, order statuses, and client interaction history. The product targets companies that sell via websites, messengers, and social networks, and can be used in e-commerce, online education, financial services, real estate, automotive, medicine, tourism, and other areas where response speed directly affects deal likelihood. Vladislav Belyaev, executive director and co-founder of AutoFAQ, said the update was not about introducing new technology but solving a business problem of not losing potential clients outside working hours, and if the agent helps recover those deals, it brings real value to the company. Xplain Sales acts as the first line of contact, collecting client information during the dialogue, and if a request goes beyond the script, the agent seamlessly hands over the dialogue to a staff member. Personal data is processed in accordance with Federal Law No. 152.